Trust & Transparency
How We Decide
Most home care agencies don't explain their reasoning. We think you deserve to see exactly how we get to a recommendation — including when the answer isn't us.
How we decide which care level to recommend
Every assessment scores across the same categories: falls and mobility, cognition, daily self-care (ADLs), medication management, home safety, caregiver capacity, and recent hospitalizations. Two things override the point total automatically:
✓ Significant memory loss with wandering risk always routes to Specialized/Advanced Care, regardless of other scores
✓ A recent hospitalization always routes to Transition Care, since that window carries the highest risk
Otherwise, the accumulated score maps to one of our five levels. You can see this exact logic in action in our Digital Assessment.
When home care is not the right choice
We'll say so directly if:
• Round-the-clock skilled nursing is medically necessary and can't be safely delivered non-medically at home
• The home itself can't be modified enough to be safe (severe structural or accessibility issues)
• No family involvement is possible at all and full-time medical supervision is required
In those cases, we'll point you toward assisted living, memory care, or skilled nursing instead. See our full Compare Care Options breakdown.
How we estimate care hours
We start from the tasks your assessment flags — personal care, meal prep, medication timing, supervision windows — and build a weekly schedule around when those needs actually occur, not a flat number. Families almost always start smaller than they expect and adjust up or down after the first few weeks.
How our pricing works
We publish our rates because we think you shouldn't have to call five agencies just to get a ballpark. Rates vary within a range based on schedule, hours, location, and level of support — not by who's asking.
Wellness Care — from $30/hr · Personal Care — from $32/hr · Advanced Care — from $34/hr · Live-In — $450/day · HomeTogether™ — from $75/mo