Family Decision Center

Citizens Memorial Hospital (CMH)

1500 N. Oakland Ave, Bolivar, MO 65613 · (417) 326-6000 · citizensmemorial.com. Polk County's community hospital and health system, with clinics, emergency care, and rehabilitation services.

Use this when: there's a medical need or emergency, or a hospital stay is ending and discharge planning is starting.

Citizens Memorial Home Care & Hospice

Part of the CMH health system, Bolivar · (417) 326-6000. Skilled home health and hospice services ordered by a physician — confirm current services and referral eligibility directly.

Use this when: a doctor has ordered skilled nursing or therapy at home, or a family is shifting toward comfort-focused care.

Citizens Memorial Healthcare Facility

1218 W. Locust St, Bolivar, MO 65613 · (417) 326-7648. A 111-bed skilled nursing facility offering short-term rehabilitation, long-term nursing care, and assisted living. Confirm current Medicaid/Medicare acceptance and openings directly.

Use this when: a doctor has ordered skilled nursing care, or long-term custodial or assisted-living care is needed.

Parkview Health Care Facility

Bolivar, MO (part of the Citizens Memorial family) — skilled nursing and long-term care. Confirm current address, phone, Medicaid/Medicare acceptance, and openings directly.

Use this when: you're comparing skilled nursing or long-term care options in the Bolivar area.

Polk County Senior Center

1850 W. Broadway St, Bolivar, MO 65613 · (417) 326-5570. A SeniorAge center and the hub for senior services in Polk County: congregate and home-delivered meals, Medicare counseling, benefits screening, case management, a respite-care registry, homemaker help, exercise classes, and warming/cooling center access.

Use this when: you're not sure where to start, or need meals, benefits help, or social connection close to home.

OATS Transit — Southwest Region

(417) 887-9272 · oatstransit.org. Shared-ride transportation for medical appointments, shopping, and errands, plus free rides to the senior center's nutrition program. Advance reservations generally required.

Use this when: your loved one no longer drives but needs rides to appointments, shopping, or the senior center.

SeniorAge Area Agency on Aging

(417) 862-0762 · toll-free (800) 497-0822 · senioragemo.org. Serves Polk and 16 surrounding Southwest Missouri counties with meals, transportation, benefits counseling, case management, and caregiver support.

Use this when: you want one starting point for public programs before you know exactly what you need.

Missouri Senior Resource Line

1-800-235-5503. Statewide DHSS line connecting callers to their Area Agency on Aging for meals, transportation, caregiver support, legal aid, home modifications, and Ombudsman services.

Use this when: you don't know where to start and want one number to call.

Missouri Medicaid HCBS (Aged & Disabled Waiver / CDS)

Home and Community-Based Services waivers can make in-home care free for those who qualify. Caring Companions helps Polk County families apply for both the Aged & Disabled Waiver and Independent Living Waiver / Consumer Directed Services, at no cost — (417) 234-8494.

Use this when: private pay isn't sustainable long-term and income/asset limits may qualify your loved one.

Missouri Veterans Commission — Veterans Service Officer

Find your assigned Veterans Service Officer with the official locator at mvc.dps.mo.gov. The regional Springfield office, (417) 895-6532, serves the surrounding area. VSOs help veterans and qualifying family members apply for state and federal benefits, including Aid & Attendance.

Use this when: a veteran or surviving spouse may qualify for VA health, pension, or Aid & Attendance benefits.

Emergency: 911  ·  988 Suicide & Crisis Lifeline: call or text 988  ·  MO Adult Abuse & Neglect Hotline: 1-800-392-0210  ·  Poison Control: 1-800-222-1222  ·  MO Aging & Disability Resource Line: 1-800-235-5503